Advisory Panel Member Profile

Wells Thomas

Hilti North America
Senior Manager Operations

Areas of Expertise:

Customer Experience Strategy, Customer First Culture, Customer Experience Functional Alignment, Customer Experience in your Organization-Navigating Politics of Change

Wells was born and raised in Utah, but over the last 20 years has lived in many places including: Idaho, Arizona, Alaska, Canada, Japan and now in Oklahoma! He has a bachelor’s degree from Brigham Young University-Idaho and an MBA from Thunderbird School of Global Management. In his professional life he has always sought out unique experiences and though much of his background is in logistics and operations, those experiences have led him to focus on sales and operations collaboration as part of the customer experience.

Wells currently work as a Senior Manager at Hilti North America, managing the operations team for Hilti's hallmark solutions service ON!Track across the United States.

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