Testimonials

I was interested in the CX course to enhance my ability to serve internal customers.  As VP, Talent Development for a large architecture and engineering firm, my goal is to attract and retain top talent - a challenge these days.  The concepts in the CX course apply directly to the employee experience! One of the most important lessons I learned is "What is my employee's journey, and who represents our company along the way?"  I would highly recommend this certification not only for client-facing staff, but also for those responsible for employee engagement!
-Amy Abdallah - LEO A DALY, Vice President, Director of Talent Development  

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Selling call center technology to companies and agencies, the mantra is the importance of Customer Experience (CX) and digital transformation to win, serve and retain customers.  Customers’ expectations are growing, and are driven by their best experiences that are easy, frictionless and personalized.  But, many enterprises lack the components of an effective CX strategy that will wow their customers. The University of Houston Bauer College of Business Customer Experience Program is outstanding.  The course outlines all the elements and blueprint essentials to build an effective CX strategy.  You learn the ROI value and link between customer experience improvements and loyalty-driven, revenue potential.  Exercises show how to intentionally plan to break down silos, embed analytics, secure executive sponsorship and strive for continuous improvement. The program enforces enablers as listening to what customers have to say, and hear what their pain points are by leveraging processes and technology.  The Customer Experience Program has enabled me to share with prospective and existing customers how to advance customer transformation efforts to those who endeavor to be a CX High Performer.
-Johanne Ibsen-Wolford  - Genesys,  Sales Manager, Government   

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I am a 30 year energy executive that has dealt with the C-suite for the majority of my career. I have always found it important that we should be as equally respectful of those not in the C-Suite as those that hold those positions. The employees of clients or prospect outside of the C-Level are going to be those you interact with on a daily basis, therefore they are extremely important to you (me) as I (we) work with these companies. What I found as I navigated the C.T. Bauer CX program was they did not differentiate between C-Level employees and those outside the C-Suite. This to me is very important, as I noted earlier, all employees of a prospect and/or client should be offered the same level of respect. It is a give and take proposal and if you offer respect to all you come in contact with at a prospect/client you in-turn receive the same. All in all the CX program offers excellent ideas in a manner that we can all utilize in our daily work days. Some areas will be of greater importance and some will hold a bit less value to our own CX program. That being said, I believe the instruction, ideas and concepts, and how to apply them is well thought out and presented in a professional manner.
-Jon Hammond - Euler Hermes Energy, Senior Director

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Although I have an MBA, I still benefited tremendously from the CX Certificate program. As a nonprofit leader, I now have the tools to create a unique experience for internal and external stakeholders. he CX program offers more than knowledge and access to great instructors, they provide a CX Strategy template that you implement at your organization. We are currently implementing said template at Education Based Housing, which makes CX strategy exciting and collaborative.
-Jarvis Taylor - Education Based Housing, Executive Director