Advisory Panel Member Profile

Shelley Mann

Phoenix Hospitality Group
Vice President Sales and Marketing

Areas of Expertise:

Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation,Customer First Culture, Principles of Customer Relationship Building, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics

Shelley grew up in North Texas graduating with a degree in Hospitality Administration from Stephen F Austin University. Jumping right into the Hospitality Industry, Shelley learned from the ground up starting with the Four Seasons Resort and Club in Las Colinas, TX . Setting her sights on Sales, Shelley joined Bristol Hotels in 2000 then Radisson Hotels in 2002 taking on more and more progressive sales roles. Looking for a change, Shelley joined Hilton Hotels and Resorts in 2005 taking on a National Sales role.

During her tenure in National Sales with Hilton Hotels and Resorts, Shelley led a team focused on the Federal Government Market achieving team and industry awards along the way. Shelley also sat on the Board of Directors for the Society of Government Meeting Professionals – both local and the national – being awarded the highest honor of Sam Gilmer Supplier of the Year.

In 2013, seeking a new challenge, Shelley transitioned onto the Full Service Brands team at Hilton crafting Sales and Customer Strategy for the DoubleTree by Hilton Brand. In 2015, Shelley was promoted to Senior Director and took over responsibility for not only DoubleTree by Hilton, but also Hilton Hotels & Resorts as well as Curio Collection by Hilton and eventually Tapestry Collection by Hilton. Shelley and her team focused on driving performance for over 1200 hotels globally.

In 2019, looking for a new experience and wanting to return to her home state of Texas, Shelley accepted the role of Vice President, Sales, Marketing, and Revenue Management with Phoenix Hotel Group. In this hands on role, she is closer than ever to the mindset of the customer.

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