Advisory Panel Member Profile

Shawn Krogsgaard

Salesforce Business Architect

Areas of Expertise:

Customer Experience Strategy, Customer Experience Functional Alignment, Customer Experience in your Organization-Navigating Politics of Change

Shawn is currently a Director of Consulting Services at CGI. In his current role, Shawn works closely with companies to transform their customer experiences. Shawn posses deep technical experience in Customer Relationship Management and Incentive Compensation. Before CGI, Shawn held consulting roles with Accenture and OpenSymmetry.

With over 14 years of consulting experience, Shawn has helped numerous clients with their customer experience initiatives across various industries and geographies.

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