Advisory Panel Member Profile

Monty Felts

Branch Manager

Areas of Expertise:

Customer Experience Strategy, Customer First Culture, Principles of Customer ​Relationship Building

After spending over a decade on 3 continents working in project management on multi-billion oil & gas construction projects with ExxonMobil and Chevron, Monty decided to return to the U.S. to put his skills to work building branch offices focused on being “The Ritz-Carlton of the mortgage industry”.  Monty personally learned from the founder of The Ritz-Carlton how to deliver excellence first to his team and then, in turn, to every client and partner. 

Monty set a vision for his team to serve every client as if they were a high-level executive and established 11 service standards to demonstrate this. 

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