CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

  Advisory Panel Member Profile

Monty Felts
Branch Manager
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Areas of Expertise:
Customer Experience Strategy, Customer First Culture, Principles of Customer ​Relationship Building
After spending over a decade on 3 continents working in project management on multi-billion oil & gas construction projects with ExxonMobil and Chevron, Monty decided to return to the U.S. to put his skills to work building branch offices focused on being “The Ritz-Carlton of the mortgage industry”.  Monty personally learned from the founder of The Ritz-Carlton how to deliver excellence first to his team and then, in turn, to every client and partner. 

Monty set a vision for his team to serve every client as if they were a high-level executive and established 11 service standards to demonstrate this. 

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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