CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials
  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

  Advisory Panel Member Profile

Michael Allenson
Protiviti
Associate Director

Picture
Areas of Expertise:
Customer experience, Experience management, growth segmentation, customer journey mapping, using lifetime value models, transformation
Michael is an experienced business transformation and experience management leader with over 20 years of experience across multiple industry sectors. He is adept at understanding client environments and the connection between strategy, operations and experience that creates a platform for long-term growth. 

Across his career, Michael has helped organizations use operational, employee and customer data to guide operations, strategy and management decisions. He has led a global customer experience transformation consulting team and co-creator of several frameworks used to diagnose customer experience as well as overall experience management maturity.

Current areas of focus include:
• Customer Journey mapping, management and orchestration
• Customer centricity and managing the value of the customer asset
• CX driven cost optimization
• Growth segmentation
• Applying external customer experience management models to internal customer audiences
• Improving the success rates of CX and EX driven organization transformation initiatives

Digital Badge (Copy to share)
Picture

    Contact Michael Now

Submit

Picture
11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

​
​
Powered by Zschool