CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

  Advisory Panel Member Profile

Melody Jones
Conn's
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Areas of Expertise:
Process Documentation Training Quality Assurance programs
For almost 20 years I have been working in the Call Center Customer Service industry in various departments and various positions. I have contributed to process improvements, Quality Assurance programs, Training, System Conversion and overall Customer Satisfaction.

Most recently in the Credit Authorization Department as the Senior Manager. During this time I implemented a Quality Assurance Program for both online and offline workload. I developed written processes to help internal and external customers.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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