Advisory Panel Member Profile

Melody Jones

Conn's

Areas of Expertise:

Process Documentation Training Quality Assurance programs

For almost 20 years I have been working in the Call Center Customer Service industry in various departments and various positions. I have contributed to process improvements, Quality Assurance programs, Training, System Conversion and overall Customer Satisfaction.

Most recently in the Credit Authorization Department as the Senior Manager. During this time I implemented a Quality Assurance Program for both online and offline workload. I developed written processes to help internal and external customers.

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Digital Badge (Copy to share)

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