Advisory Panel Member Profile

Mark Bolduc

El Paso Water
Utility Business and Customer Service Manager

Areas of Expertise:

My current areas of expertise cover call center management, field services and infrastructure, CIS systems and business operations.

I am a pragmatic leader, lifelong learner, coach, mentor, and multifaceted industry holistic ambassador, who is always willing to pass on his knowledge and experiences to promote personal and professional growth. I have led, developed, and befriended hundreds of people in the course of my career. From my early days as a Mechanical Designer to my current Executive status, I always lead with passion and respect for all.

I hold a Master of Business Administration in Technology Management, a Certified Six Sigma Black Belt, EQi & EQ 360 Emotional Intelligence Coach, Certified Advanced Facilitator & Adjunct Professor of Business, and a Balanced Scorecard Professional. I use my skills and knowledge to develop my staff, building trust and forming unique relationships. With over 35 years of professional experience, I strive to share my wealth of knowledge with all that wish to learn.

Professionally, I have managed Fortune 500 companies across the globe with as many as 1800 people in manufacturing, engineering, and business. I have taught over 50 classes at the university level over 10 years and was awarded Alumni of the Year for community service.

I ran in the Boston Marathon finishing in 3 hours 47 minutes. I am a disabled veteran of the United States Army, where I learned valuable leadership and tactical skills that have served me well in life. I am a Certified Firearms Instructor and Range Safety Officer. I have taught Archery, Rifle, and Shotgun Merit Badges for the Boys Scouts of America, served as Scouting leader and Eagle Scout Board of Review member for 13+ years.

Personally, I enjoy family time with my wife and son. We appreciate the shooting sports, board games, and Geocaching. I love listening to Audiobooks. I like tinkering with Raspberry Pi & Arduino electronics, home improvement projects, building computers, woodworking, welding, videos, and photography. Let us not forget the added quality time with the cats and weekly dinner night with mom. Life is good!

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