Advisory Panel Member Profile

MacKenzie Ulfsrud

Appspace
Customer Success Director

Areas of Expertise:

Building Customer Success Teams Customer Success Leadership Implementing Customer Success in SaaS Companies

MacKenzie started her career as a solutions architect at Xerox where she developed requirements, tested, and implemented solutions to digitize mortgage files. Her career then took her to Amazon where she was an account manager and marketing manager for the Local division. In 2015, MacKenzie started at Appspace where she has helped implement and grow the customer success division. Today she is the Customer Success Director and manages a global department with team members across the U.S., United Kingdom, Australia, and the Middle East.

MacKenzie has a background in project management, technical writing, account management, training, and software implementations. She enjoys collaborating in a group environment, solving customers challenges, and helping her team members develop their careers.

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