Advisory Board Member Profile

Lynn Daviault 

VanillaSoft
Director Of Customer Support

Areas of Expertise:

Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture

Lynn is the Director of Customer Support for VanillaSoft. She is client and business development focused and possesses the ability to visualize the situation and collaborate with employees and clients to reach their goals. To Lynn, customer service and support is an integral part of any organization’s customer life cycle. She leverage trust, strong communication skills and integrity and can develop strong and lasting relationships with her clients, resulting in tremendous loyalty, referrals and positive feedback for Lynn, her team and her entire organization.

Born and raised in a small mining community of Timmins, ON Canada, Lynn brings over 25 years of customer service experience, predominantly in Contact/Support Centers, and over 10 years of progressive management insight gained with various organizations (Tech, Insurance and Finance.)

Throughout her career, Lynn has successfully launched 4 contact centers and implemented robust routing strategies,forecasting, scheduling and quality programs. Her knowledge and expertise in contact centers has helped bolster internal processes and streamlined the way staff conduct their day to day interactions with clients.

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