CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

Advisory Board Member Profile

Lisa Evans
Texas Mutual
Vice President of Distribution and Customer Engagement
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Areas of Expertise:
Customer Experience Strategy;Your Customers, Their Journey, Customer-Focused Innovation, Principles of Customer ​Relationship Building, Customer Experience Functional Alignment
Lisa Evans serves as the Vice President of Distribution & Customer Engagement for Texas Mutual Insurance Company, the state’s leading workers' compensation provider, which insures over 70,000 businesses and cares for their 1.5 million workers. Ms. Evans oversees strategic partnerships and distribution models for agent partners, policyholders and other stakeholders.

She has over 20 years of experience in risk management and insurance including roles in insurance agency and carrier operations, claims management, marketing, customer engagement, risk management consulting and EEO investigations.  She has previously led and managed strategic initiatives for CLS Risk Partners, Frost Insurance Agency, State Auto, Zenith Insurance and Ward North America.  

Ms. Evans earned her Bachelor of Science in organizational psychology and business management from the University of Houston. She is a certified risk manager, certified insurance counselor and holds a Lean Six Sigma Greenbelt. Ms. Evans currently services on the board of the Borderplex Alliance and has held several volunteer positions including serving on the board of Texas Women in Business, and the Cedar Park Library Foundation.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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