CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

  Advisory Panel Member Profile

Leighann Lilly
Managing Principal of Operations
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Areas of Expertise:
Customer Experience Strategy, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
LeighAnn has led customer-centric operations, sales and CX programs in real estate, consulting, and retail industries for 15+ years. Focused on customer retention and expansion, LeighAnn has designed, implemented and managed customer experience programs across business and field organizations to deliver sales growth and long-term business relationships.
Currently the Managing Principal of Operations at TandemCRE, LeighAnn is focused on launching a brokerage firm underpinned by customer experience, streamlining the transactional process and utilizing data driven insights to educate customer decisions.

Former roles include Global Head of Transition and Governance at a global real estate firm, managing the outsourcing of real estate functions to deliver CX and performance objectives. In this role, LeighAnn worked with several Fortune 500 companies in a change management capacity to represent the voice of the customer and to ensure business plan alignment. Prior, LeighAnn served as a leader of Michaels Stores Inc. custom business division, managing field service and selling programs, CX training, and new store location development.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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