Advisory Panel Member Profile

Lance Wilson

Public Consulting Group
IT Manager, Employee Technology and Services

Areas of Expertise:

Customer Experience Strategy, Customer First Culture, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change

After graduating with a Bachelor of Science in Nutrition and Foods, with a minor in Industrial Distribution, from the University of Houston in 1994, Lance worked for more than 24 years in the Supply Chain industry before transitioning into an IT  Employee Experience role.  The first 20 years of his career began with a University of Houston internship at Glazier Foods Company, and an additional 4 years following the acquisition of Glazier Foods by Gordon Food Service.  During his tenure, his unwavering leadership developed and successfully led high performing teams during times of exponential growth in multiple areas of the business; Procurement, Marketing, Training and Sales. Lance fully understands the only way for a business to maintain sustainable growth, without impacting the employee or customer experience, is to ensure the people and processes can keep up with such growth.

During his time in Marketing, he developed and launched additional services to enhance the customer experience. He provided support to develop a Customer Experience Indicator to measure customer mood so the sales team could be proactive to potential CX issues.  

In August 2018, Lance transitioned from the Supply Chain industry into an IT Employee Experience leadership role with Public Consulting Group.  His primary focus is around employee experience and productivity. With the ever changing work atmosphere this past year from office to remote, Lance embraced the challenges he faces in keeping the employee experience a positive and strong support system within PCG.

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