CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

  Advisory Panel Member Profile

Kim Sanchez-Orsini
Total Loss Service & NAGS
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Areas of Expertise:
Customer Experience Strategy, Customer First Culture, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
As senior director of customer service, Kim Sanchez-Orsini leads the daily operations for Mitchell’s Total Loss Service Center, providing vehicle valuation support for nearly 150 U.S. and Canadian customers and managing an international team of 150. In addition, Kim oversees the National Auto Glass Specifications (NAGS) business.

She has been at Mitchell for nearly 10 years and is a highly effective leader who is absolutely committed to the success of Mitchell’s customers.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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