Advisory Panel Member Profile

Kim Sanchez-Orsini

Total Loss Service & NAGS

Areas of Expertise:

Customer Experience Strategy, Customer First Culture, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change

As senior director of customer service, Kim Sanchez-Orsini leads the daily operations for Mitchell’s Total Loss Service Center, providing vehicle valuation support for nearly 150 U.S. and Canadian customers and managing an international team of 150. In addition, Kim oversees the National Auto Glass Specifications (NAGS) business.

She has been at Mitchell for nearly 10 years and is a highly effective leader who is absolutely committed to the success of Mitchell’s customers.

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