Advisory Board Member Profile

Kerry Koski
KKoski, LLC
Managing Director

Areas of Expertise:
Your Customers, Their Journey, Customer First Culture, Principles of Customer ​Relationship Building, Customer Experience Functional Alignment, Customer Experience in your Organization-Navigating Politics of Change

Mr. Koski specializes in helping companies develop and deploy strategies that provide sustainable top-line growth and improved operating margins.  By working collaboratively with senior leadership teams in articulating and understanding the underlying business concerns, Mr. Koski is able to help clients develop the necessary cultural competencies and shape their organizations to achieve a competitive differentiation in the markets they serve.     

The digital world has upset the competitive landscape and traditional approaches to continual improvement and cultural transformation are becoming obsolete.  Business leaders can leverage Mr. Koski's deep understanding and extensive hands-on experience with change management to quickly identify gaps in their business processes and effectively rationalize the fix-or-transform paradigm.  Mr. Koski’s approach is to work hand-in-hand with clients to clarify their enterprise value stream and leverage the right mix of organizational behaviors, work flows, and technology applications to realize their full business potential.  

Kerry’s Leadership strengths are exemplified in Cultural Transformation, Behavior Based Change, and Business Process Optimization.  He earned an MBA from the University of Texas and a Bachelor of Science from Purdue University. Mr. Koski has also earned recognition as a Certified Professional in Healthcare Quality (CPHQ).

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