Advisory Panel Member Profile

Julienne VanDerZiel

BrightLeaf Group
Client Service Director

Areas of Expertise:

Customer Experience Strategy, Your Customers, Their Journey, Principles of Customer ​Relationship Building, Customer Experience in your Organization-Navigating Politics of Change

As BrightLeaf Group’s Client Services Director, Julienne works closely with BrightLeaf’s team and clients to ensure client objectives are met and projects are successfully delivered. Julienne has a proven track record managing and evolving development, quality assurance and support services across the entire customer experience lifecycle, from the initial client inquiry through ongoing support. She excels at building teams and processes to enable both clients and team members to achieve their goals. Her background includes Capability Maturity Model Integration (CMMI), IT Service Management (ITSM/ITIL) processes and Project Management Professional (PMP) best practices.

Julienne leads web and applications development teams across a wide variety of business functions and technologies. She focuses on working with teams to deliver software solutions that are customer focused, data driven and results oriented, using IT to sustain business operations and to meet new business challenges. Julienne has client delivery management experience in both the public and private sector, including design, implementation and support of web applications, accessibility, identity management, integration, business applications and IT Service Management support.

Julienne’s background includes eight years with The University of Texas at Austin as the Director of ITS Applications and ten years as a Senior Executive with Accenture, focusing on public sector and enterprise business applications. Julienne holds a Bachelor’s degree in Business Administration from San Diego State University and is PMP, AWS and ITIL certified.

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