Advisory Panel Member Profile

Josh Reeves

AND Agency
SVP Operations / Account Management

Areas of Expertise:

Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience

Josh has diverse experience as a BPO executive for over 20 years bringing a great depth of expertise and knowledge to the industry. Prior to AND Agency LLC, Josh held many roles as COO & Vice President of Domestic and International Operations as well as an Independent Consultant for multiple companies where he built and led operations around the globe. His experience in this industry allows him to analyze business goals and create successful strategies by identifying ways to make the operation more productive, efficient, and profitable. A true customer experience executive leading the way for instilling a positive and productive culture throughout all facets of the organization.

In his spare time, Josh coaches’ amateur athletes around the country in the sport of fast-pitch softball where he has helped over 75 players achieve college scholarships. His wife, 5 children, and 2 Great Dane dogs enjoy spending time together at the softball field, in the outdoors, and traveling.

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