CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials
  • Resources
    • Articles

  Advisory Panel Member Profile

Joseph Evans
Director of Customer Success
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Areas of Expertise:
Customer Experience Strategy, Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data
My name is Joseph Evans and I am the Director of Customer Success for TNW Corporation (TNW), a transportation logistics company that specializes in short line railroading.  My responsibilities include overseeing TNW’s customer service, IT and revenue protection departments. Customer success for me is not a job, but is a mindset that I carry with me in and out of the office, since everyone that I come into contact with has the potential of being a customer. 

I have been in the rail industry for seventeen years, and my wife and I reside in the North Dallas area with our four children.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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