Advisory Panel Member Profile

Joseph Evans

Director of Customer Success

Areas of Expertise:

Customer Experience Strategy, Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data

My name is Joseph Evans and I am the Director of Customer Success for TNW Corporation (TNW), a transportation logistics company that specializes in short line railroading.  My responsibilities include overseeing TNW’s customer service, IT and revenue protection departments. Customer success for me is not a job, but is a mindset that I carry with me in and out of the office, since everyone that I come into contact with has the potential of being a customer. 

I have been in the rail industry for seventeen years, and my wife and I reside in the North Dallas area with our four children.

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