Advisory Panel Member Profile

Jennifer Griffin

Vice President - Customer Success

Areas of Expertise:

Your Customers, Their Journey, Customer First Culture, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data

With over 15 years of diverse professional operations experience, Jennifer is passionate about improving efficiency to make teams hum.  Jennifer currently leads the TrustRadius Customer Success team in delivering value to customers via review management programs.  Before joining TrustRadius, Jennifer led the Consumer Success team at Dosh where she reduced the overall spend by more than 70% while more than doubling customer satisfaction scores.  

Prior to Dosh, Jennifer was VP, Client Services – Practices at Bazaarvoice where she led a 500+ team that supported the launch and ongoing operational strategic needs of over 5,000 global clients.  Jennifer earned her Bachelor and Masters degree from Trinity University.  Outside of work, Jennifer loves spending time with her 2 daughters and having a glass of wine with friends.

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