CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

Advisory Panel Member Profile

Jacque Marks
Pathways Youth and Family Services
Director of Quality Improvement and Compliance
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Areas of Expertise:
Customer Experience in your Organization-Navigating Politics of Change
Jacque Marks is the Director of Quality Management for Pathways Youth and Family Services, a Texas-based, non-profit social service organization. In this role, she oversees performance and continuous quality improvement; program review, monitoring, and evaluation; quality assurance; utilization review; and risk prevention and management. Jacque holds a Master’s of Science in Clinical and Community Mental Health from Western Illinois University and is a licensed professional counselor in Texas and Illinois.

In addition to her quality management experience, Jacque has experience in counseling, coaching, sales and marketing, customer service, and customer experience. With more than twenty years of experience as a leader, in both for-profit and non-profit enterprises, she is skilled in team development, strategic thinking and action, and inspiring and supporting change. Jacque is passionate about serving and supporting others, as well as having an impact on individuals, organizations, and communities.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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