Advisory Panel Member Profile

Jacque Marks

Pathways Youth and Family Services
Director of Quality Improvement and Compliance

Areas of Expertise:

Customer Experience in your Organization-Navigating Politics of Change

Jacque Marks is the Director of Quality Management for Pathways Youth and Family Services, a Texas-based, non-profit social service organization. In this role, she oversees performance and continuous quality improvement; program review, monitoring, and evaluation; quality assurance; utilization review; and risk prevention and management. Jacque holds a Master’s of Science in Clinical and Community Mental Health from Western Illinois University and is a licensed professional counselor in Texas and Illinois.

In addition to her quality management experience, Jacque has experience in counseling, coaching, sales and marketing, customer service, and customer experience. With more than twenty years of experience as a leader, in both for-profit and non-profit enterprises, she is skilled in team development, strategic thinking and action, and inspiring and supporting change. Jacque is passionate about serving and supporting others, as well as having an impact on individuals, organizations, and communities.

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