Welcome to the University of Houston, Bauer College of Business
​Customer Experience Certificate Program

Excellent customer experience creates brand loyalty, affinity, and drives revenue. The CX Certificate Program offered through the University of Houston, C.T. Bauer College of Business may be one of the most important investments your company can make. Whether you attend the four-day in-person classroom experience or join us online, you will learn to understand how customers feel about your company based on their experiences. You will develop deeper customer insights and learn how to integrate innovative digital methodology that will make your organization stand apart from the competition. The Bauer CX Program is designed by industry experts and  leaders for professionals seeking advanced skills in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead your company’s new customer experience culture. 

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The Customer Experience Certificate Program

Online Program - Rolling Admission ($4,995) 

• CX Portfolio & all course materials
• Interactive projects​
• 8 Modules
• Available on the iPad Air (device included with registration)* and can be accessed on device of your choice.

Register Today

*64 GB, Wi-Fi iPad Air devices are only provided to students who pay full price and are not eligible for discounted registrations.  Apple is not affiliated with this course and does not endorse or sponsor it in any way whatsoever. iPad Air is not required. The course can be accessed on other devices including laptops, desktops, and mobile phone. 

Why Customer Experience?

Customer Experience is a strategy for sustaining a competitive advantage. Learn how to create memorable Customer Experiences across multiple channels to gain a competitive advantage. Reaching this level of expertise is now attainable in our four-day course. 

Academic overview

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What others are saying. . . 

Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at University of Houston. Read about my #CX class experience and how you can differentiate your brand too"...​ READ MORE
- Stacy Sherman, MBA, CUA, Customer Experience Leader

The course covers theory and findings, but more importantly, it gives the learner the templates, plans and guidance to successfully implement their own program.
- Julienne VanDerZieL, Client services director, Brightleaf Group

My mind was opened up to a whole new way of approaching my team and my clients. I have begun to implement into each and am already noticing a difference.  The way that I view my own customer experiences and those that I provide to others will forever be changed.
- Nicole S.

The exercises and examples provided in this course have helped me build a strong case for my Operations Director to help expand and cross-train our teams, all with the goal to better serve our clientele.
- Diana O.

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The Curriculum

The Customer Experience Certificate Program at C.T. Bauer College of Business is offered as an interactive, four-day immersion or an eight-week online program. You will learn how to apply techniques that enable Customer Experience innovation. Learn the methodologies employed by top companies as presented by our Customer Experience industry experts.

Program curriculum