Vice President - Consumer and Enterprise Care
Areas of Expertise:
Customer Service, Customer Experience, Digital Sales and Care, Telecommunications.
Ian Schmehl has responsibility for consumer and enterprise care for the AT&T Mexico portfolio spanning across both the call center and digital channels. In addition to his Care responsibilities, recently Ian and his team launched a commercial alliance with Rappi and UberEats further expanding the product distribution channels for key AT&T Mexico products.
Ian is a results-driven leader with large team operations, product development, and strategy and business development experience across a diverse range of business units. He has a proven history of increasing operational efficiency, improving performance, and cultivating productivity in fast-paced environments.
Prior to his current position, Ian was a member of the Finance Services leadership team. In his role as AVP – Call Center, Ian launched the first shared services call center in Mexico supporting various lines of business across the Consumer and Business organizations. He and his team were responsible for the planning, development, and build out of the call center that grew to 2000 employees under his leadership.
In his 20-year career with AT&T, Ian has held various leadership positions supporting both the consumer and business segments. He was key in developing a contact center strategy and supporting the DIRECTV merger during his time on the Customer Contact Transformation team. He has also had roles in Business development and labor relations since joining the company in 2000.
Ian holds a Bachelor of Arts degree from Willamette University, as well as a Master of Science and Master of Business Administration degrees from Texas A&M International University.
A native of Sierra Vista, Arizona, Ian currently lives in Mexico City with his wife and two daughters.