Advisory Panel Member Profile

Frank Thomas

Ascension
Director of Customer Service

Areas of Expertise:

Customer Experience Strategy, Customer-Focused Innovation, Customer First Culture, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change

Frank Thomas is a seasoned customer service leader specializing in SaaS technology companies ranging from small start-ups to large global organizations. He has led support strategy, operations, and product management across several industries, and currently drives digital transformation as part of the innovation division at Ascension Health. Frank is data-driven when tackling challenges, promotes creativity in solution design, and builds talented teams to ensure thorough execution.

Frank earned a bachelor's degree from the University of Virginia, and has lived in Austin for the past 14 years. 

---

Digital Badge (Copy to share)

---

---