CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials
  • Resources
    • Articles

  Advisory Panel Member Profile

Devin Finlay
Main Street Renewal
Director, Resident Experience

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Areas of Expertise:
Customer Experience Strategy, Your Customers, Their Journey, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
Devin has been a leader in the customer experience space for 20 years.  Spending most of his career in the contact center space, Devin has been focused on streamlining customer journeys through innovation and simple world-class customer service.  Starting his career in the BPO space, Devin has managed customer service programs in the Philippines, Canada, India and the US. 

Currently, Devin is leading the Resident Experience Team for Main Street Renewal, one of the largest full-cycle property management companies in the United States.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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