Advisory Panel Member Profile

Devin Finlay

Main Street Renewal
Director, Resident Experience

Areas of Expertise:

Customer Experience Strategy, Your Customers, Their Journey, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data

Devin has been a leader in the customer experience space for 20 years.  Spending most of his career in the contact center space, Devin has been focused on streamlining customer journeys through innovation and simple world-class customer service.  Starting his career in the BPO space, Devin has managed customer service programs in the Philippines, Canada, India and the US. 

Currently, Devin is leading the Resident Experience Team for Main Street Renewal, one of the largest full-cycle property management companies in the United States.

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