Advisory Panel Member Profile

DeShawn Jones

Strategy & Service Lead, Video & Service Desk

Areas of Expertise:

Customer Experience Strategy, Customer-Focused Innovation, Customer First Culture

DeShawn is a recognized Customer Experience leader in Cisco Systems, serving as the company's tower leader for Video and service desk operations within its strategic engine. DeShawn has been identified as a Creative Pioneer, responsible for shaping the overall strategic approach for its global video business and a Customer Experience that drives recurring revenue.

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