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  • About
    • Faculty & Leadership
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  • Register
    • Register Now
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  • Individuals
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  • Custom Programs
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  Advisory Panel Member Profile

Christopher Mock
Big Frog of Frisco
Director of Marketing and Operations

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Areas of Expertise:
Process improvement studies and execution, communication, the role of improv in customer-facing positions, de-escalation, and wait time management
I have 12 years as a team leader.  This includes 9 years in corporate wireless retail. Every team I’ve taken over has had a minimum 20% increase in sales conversion within 90 days.  Before retail, I worked in a technical capacity for a major wireless service provider.

I am a currently a (franchise) business owner.  I have taught on direct marketing, wait-time management, retail sales best practices, and the role of improv in retail customer service at the national level.

I have a passion for process improvement and keep my business nimble to constantly test new theories on best practices which I then share with the franchise group as a whole for the betterment of the brand.
  I am a member of three Chambers of Commerce along with several other professional networking organizations. Additionally, I regularly attend (in non CoViD times) Founders Live, 1 Million Cups, and other tech-centric meet-ups.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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