Advisory Panel Member Profile

Christopher Mock

Big Frog of Frisco
Director of Marketing and Operations

Areas of Expertise:

Process improvement studies and execution, communication, the role of improv in customer-facing positions, de-escalation, and wait time management

I have 12 years as a team leader.  This includes 9 years in corporate wireless retail. Every team I’ve taken over has had a minimum 20% increase in sales conversion within 90 days.  Before retail, I worked in a technical capacity for a major wireless service provider.

I am a currently a (franchise) business owner.  I have taught on direct marketing, wait-time management, retail sales best practices, and the role of improv in retail customer service at the national level.

I have a passion for process improvement and keep my business nimble to constantly test new theories on best practices which I then share with the franchise group as a whole for the betterment of the brand.
  I am a member of three Chambers of Commerce along with several other professional networking organizations. Additionally, I regularly attend (in non CoViD times) Founders Live, 1 Million Cups, and other tech-centric meet-ups.

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