CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
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  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials

  Advisory Panel Member Profile

Brian Cass
Ruffalo Noel Levitz
Vice President Client Success

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Areas of Expertise:
Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data
For more than 15 years, Brian Cass has worked with Ruffalo Noel Levitz (RNL), the leading provider of higher education enrollment, student success, and fundraising solutions. Over the years, Brian has held various leadership roles spanning strategic operations, consulting, account management, business development, and client success and has supported a diverse portfolio of over 50 higher education institutions across the United States, from elite private institutions including the University of Chicago, Columbia University, and the University of Southern California; to some of the largest public institutions including Rutgers University, the University of Arizona, and the University of Georgia.

From 2012 to 2018, Brian also managed strategic operations for some of the top Global Universities in Australia and New Zealand including the University of Sydney, the University of Queensland, Monash University, Australian National University, the University of Western Australia, and the University of Auckland.

In his current role as vice president for client success, Brian continues to consult with a diverse portfolio of university partners across the country while working closely with the client delivery teams to develop, implement and execute digital engagement strategies to help universities bridge fundraising channels, strengthen engagement, and meet annual fund goals.

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11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

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