Advisory Panel Member Profile

Bradley Baumunk

President and COO

Areas of Expertise:

Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data

Brad is a versatile contact center consultant and leader with expertise in developing strategies to drive customer experience demonstrated through client, customer and employee interaction at all levels within the organization.

With a proven track record of over 30 years in the contact center environment, he has broad experience across industries, insurance, entertainment, telecom, healthcare and merchandising, and has led diverse workforces, both on-shore and off-shore, across multiple locations. Coupled with an extensive knowledge of call center technology the skillset result in maximum productivity and profitability.

Bradley holds a BSBA in Finance and Banking from the University of Missouri–Columbia.

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