CUSTOMER EXPERIENCE AT C.T. BAUER COLLEGE OF BUSINESS
  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials
  • Resources
    • Articles
  • Home
  • About
    • Faculty & Leadership
    • Academic Overview
  • Register
    • Register Now
    • Pay Now
  • Individuals
    • Curriculum
    • In-Class Program
    • Online Program
    • Program FAQ
  • Custom Programs
  • Testimonials
  • Resources
    • Articles

  Advisory Panel Member Profile

Bradley Baumunk
President and COO
Picture
Areas of Expertise:
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data
Brad is a versatile contact center consultant and leader with expertise in developing strategies to drive customer experience demonstrated through client, customer and employee interaction at all levels within the organization.

With a proven track record of over 30 years in the contact center environment, he has broad experience across industries, insurance, entertainment, telecom, healthcare and merchandising, and has led diverse workforces, both on-shore and off-shore, across multiple locations. Coupled with an extensive knowledge of call center technology the skillset result in maximum productivity and profitability.

Bradley holds a BSBA in Finance and Banking from the University of Missouri–Columbia.

Digital Badge (Copy to share)
Picture

    Contact Bradley Now

Submit

Picture
11807 Westheimer Road  Suite 550
PMB 945
Houston, TX 77204-6021


Contact Us

Joanne Healy -Manager, Special Programs
Email: jhealy@cougarnet.uh.edu
Phone: (972) 325-6923



Katherine Baskin -Manager, Special Programs
​Email: kbaskin@cougarnet.uh.edu
Phone:
713-730-2649

​
​
Powered by Zschool