Advisory Panel Member Profile

Anita Petersen

Director of Default Recovery

Areas of Expertise:

Customer Experience Strategy, Customer First Culture, Principles of Customer ​Relationship Building, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change

Anita Petersen has over 15 years in Call Center Customer Service Management.  Her largest area of expertise is in student loan default prevention and collection.  She proudly works for Trellis Company, a nonprofit 501(c)(3) corporation with the dual mission of helping student borrowers successfully repay their education loans and promoting access and success in higher education.  

She lives in Austin and enjoys traveling, festivals and volunteering.

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