Director of Customer Service
Areas of Expertise:
Expertise in multi-location Call Center leadership & Operations experience supporting Healthcare Providers, Pharmacy, Revenue Cycle, Collections, Workforce Management, Tech Support, Sales Support & Regional BPO Manager for Business Development.
Graduate of University of North Texas
Currently Director of Customer Support & Operations
Project Management - CAPM
Love jazz music, long walks, riding my 4-wheeler, spending time with family / /friends & continuing to increase personal & professional development
Numerous awards and Recognition throughout my personal & professional career
The joy of working with contact centers provide the ability to make a difference customer experience for external & internal business partners. When retention and NPS continuously improve...you're doing something right.