Advisory Panel Member Profile

Andrew McFarland

Black Box
Senior Vice President, Chief Customer Officer

Areas of Expertise:

Customer Experience Strategy, Customer First Culture

Andrew McFarland has more than 25 years’ experience in executive leadership, including significant roles in global public and private companies with revenues between $10M and $14B.

Known as an astute customer executive, McFarland develops innovative business strategies and client-focused solutions in fast-paced environments to drive growth and improve margins. He is known for rapidly transforming business practices to decrease costs and optimize performance. A proven leader, McFarland develops employees, drives vision, and consistently exceeds goals.

He has also garnered a reputation as a trusted advisor to investors and executive teams alike.

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