Bauer Academic OverviewDuring the Customer Experience Certificate Program at the C.T. Bauer College of Business, we will address how customer-centric companies are winning brand loyalty and gaining a competitive advantage in the marketplace. Our program develops professionals in the evolving CX management field. Participants learn new concepts and methods for managing and building memorable customer experiences that can be replicated in the marketplace. At the program’s completion, you will be armed with strategies to successfully address real-world problems, keeping customers loyal to your brand. You will gain technical and analytical skills through our interdisciplinary curriculum, which provides an understanding of how collaboration enables the new Customer Experience.
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Interdisciplinary ApproachTo repeat, your customers don’t care which department within your organization they interact with; they expect an excellent experience. Customer Experience requires organizations to collaborate across disciplines to deliver exceptional customer experiences. In the Bauer curriculum, you will work with a designated team to problem solve actual business situations.
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Practical OutcomesSince our faculty writes about and works in the industry, you receive practical, first-hand knowledge. You'll learn the core competencies of a CX leader and develop insights into how to structure a customer-centric organization.
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Hands-On LearningAt Bauer, our faculty do not lecture. Instead, they conduct and facilitate exercises and simulations to solve real-world problems. Sessions are hands-on and participative, utilizing best-practice methods and frameworks. Should you join the online program, you'll have the option to collaborate in projects and discussions with the faculty and your peers.
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Actionable ToolkitDuring the program, participants work on a Capstone Project, a hypothetical problem that their team will solve during the program. Participants leave the program armed with their CX Capstone, The Customer Experience Strategic Plan, a blueprint that can be put into effect at your company immediately. You’ll also receive a Professional CX Portfolio of tools and resources for implementation at your organization.
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11807 Westheimer Road Suite 550
PMB 945 Houston, TX 77204-6021 |
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Katherine Baskin -Manager, Special Programs
Email: kbaskin@cougarnet.uh.edu Phone: 713-730-2649 Powered by Zschool |