Why Customer Experience?
Customer Experience is a strategy for sustaining a competitive advantage. Learn how to create memorable Customer Experiences across multiple channels to gain a competitive advantage. Reaching this level of expertise is now attainable in our four-day course.
Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at University of Houston. Read about my #CX class experience and how you can differentiate your brand too"... READ MORE
My mind was opened up to a whole new way of approaching my team and my clients. I have begun to implement into each and am already noticing a difference. The way that I view my own customer experiences and those that I provide to others will forever be changed.
The exercises and examples provided in this course have helped me build a strong case for my Operations Director to help expand and cross-train our teams, all with the goal to better serve our clientele.
The course covers theory and findings, but more importantly, it gives the learner the templates, plans and guidance to successfully implement their own program.